Aug. 8, 2023

Minutes

MEETING MINUTES

Meeting Title:  REVITALISING THE PATIENT PARTICIPATION GROUP AT AUSTEN ROAD SURGERY

Meeting Date:  8 August ‘23

Meeting Time:  13:00 – 14:30

 

Meeting Location:

 Austen Road Surgery

Meeting Called By:

 Austen Road Surgery Care Co-ordinator

Type of Meeting:

 Kick-off

Facilitator:

 Dr Waller                  (WW)

Note-taker:

 Sylma van Wyk        (SvW)

Time Keeper:

 Alison Somers

 

ATTENDEES

Present:

Ms Elizabeth Briggs

 

Ms Sue Cundell

Dr Ahmed El-Mokadem

Mr Edward Farrell

Mr Joep Font Freide

Mr Andrew Freebody     (AF)

Ms Helen Gowers           (HG)

Ms Patricia Hibberd

Ms Susan Hibbert

Mr Graham Hibbert

Ms Nicky Leclezio          (NL)

Ms Margaret Lloyd

Dr Tom Nunan

Ms Sheila Peters

Ms Pat Rogers

Ms Emma Shaw

Ms Alison Taylor          (AT)

Mr John Tester

Ms Susan Tester

Ms Susan Walsh         (SW)

Ms Carol Werrett

Mr John Westlake

Dr William Waller

Ms Sylma van Wyk

Apologies:

Carol Austin

 

Elizabeth Bentley-Pattison

John Maynard

 

MINUTES

 

Agenda Item

Action

 1

INTRODUCTIONS

 

 

2

CODE OF CONDUCT

-(E)mailed to participants before the meeting

-Confidentiality emphasized

-Discussed “no personal agendas or complaints”, welcome to share your own experience, different pathway for complaints in place

Accepted

3

DISCUSS TERMS OF REFERENCE (TOR)

-(E)mailed to participants before the meeting

-Amended version circulated

-Agreed name of group “Austen Road Surgery” PPG

-Concerns expressed that participants today are not truly representative of the whole practice:  Attention drawn to 2.7 “…may co-opt individual members if needed to ensure that the PPG is fully representative of the patient community”

-Query raised on how to communicate with and include all patients on the TOR

-Mentioning of future newsletter for ARS

-Raising funds should remain optional for now

- Agreed that TOR could be amended by the PPG in future

-TOR Accepted

-SvW: PPG board in ARS with copy of the TOR for all patients to peruse

-SvW: (E)mail updated copies to PPG Participants

-WW:  Batch texting to draw patients’ attention to PPG’s acceptance of TOR on our website

4

STRUCTURE OF THE PPG

-WW describes the roles of the Chair and Secretary

-SW volunteered to co-chair until someone is willing to chair

-Suggestion for allowance of advisor roles and sub committees on the PPG

-Proposed fact finding mission on scope of other PPG’s in the area

-Willing participants to submit their names and precis via (e)mail to SvW

 

-AF, HG, AT, NL to investigate other PPG’s in the area

5

NEXT MEETING DATES

-Dates announced for the next 4 meetings.

7 Nov ’23 Online

6 Feb ’24 In Person

14 May ’24 Online

6 August ’24 In Person

-Concern expressed over the mid-day time slot for working patients

 

 

-Next meeting on the 7th of November will be 6pm the evening

-SvW to send link for online Teams meeting

-WW agreed patients not proficient online could join us in upstairs meeting room, however, numbers restricted

 

6

SUGGESTED AGENDA FOR NEXT MEETING

-WW would like to focus on what matters to participants as per questionnaires, suggested a focus on the 2 issues of appointments and communication.

-Fact finding mission to report back

-Confirmation of Chair & Secretary

-SvW to send (e)mail of minutes to participants