Suggestions, Comments and Complaints

We are continually striving to improve our ervice. Any helpful suggestions would be much appreciated, you can leave your views by  completing our online Friends and Family test

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling thta they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please use our  Feedback triage. Alternatively you can also contact the practice manager Alison Somers and she will deal with your concerns appropriately.

If you do not wish to complain directly to the practice you can contact the South East Complaints Hub who investigate complaints on behalf of Surrey Heartlands. They can be contacted via telephone 0300 561 0290 or

The Health Service Ombudsman

The health Service Ombudsman has published a booklet thta describes the 'six principles for remedy' in relation to complaints handlig and involves: 
                    Getting it right
                    Being customer focused
                    Being open and accountable
                    Acting fairly and proportionately
                    Putting things right
                    Seeking continuous improvements
If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the tight to approach the Ombudsman.

They can be contacted via telephone 0345 015 0433 or or
by writing to Millbank Tower, Millbank, London SW1P 4QP